We believe in being open and treating our customers as though they were family! It's for that reason that we're always transparent about everything we do.
This page will serve as a record of changes we make to properties like our website, customer portal, server configurations, and so on.
Most changes on this page are as a result of direct customer feedback, or through our own pro-active efforts in ensuring our customers have the best possible hosting experience!
Do you have any ideas or feedback on how we can improve? We would love to hear it, please get in touch!
Entries on the page began on April 20, 2019.
August 2019: Removed the limit of 30 OS reinstalls per month for VPS customers - it's now unlimited!
August 2019: Added the ability to bulk buy VPS products. This makes quickly buying multiple servers even faster!
August 2019: Switched to Cloudflare DNS for our VPS panel, providing significantly faster propagation of DNS updates, making updating rDNS/PTR faster and more reliable.
August 2019: Fixed an issue where by rDNS/PTR records couldn't be set for some newer TLDs (i.e. .shop).
August 2019: For shared hosting orders, your account IP address will now be shown on your welcome email, and a quick link to view it will also be shown in the client area.
July 2019: Added the ability to purchase DirectAdmin and InterWorx licenses for new and existing orders.
July 2019: Added Perfect Money as a payment method.
May 2019: Removed Ubuntu 14.04 from the order form, since it is End of Life (EOL) and no longer receives security updates.
May 2019: Added AliPay as a payment method.
May 2019: Fixed an issue where by the VPS Serial Console would prematurely timeout due to net-tools being absent on the SolusVM master.
May 2019: Improved default VPS configuration (i.e. second level quotas, Docker support - all enabled as standard now!)
April 2019: Added name servers to service pages within the customer portal. Previously, they were only shown within the initial welcome email.
April 2019: Shared hosting backups for terminated accounts will now remain on our backup storage servers for 90 days (was previously 14 days).
April 2019: Fixed an issue where by some shared hosting accounts did not have Terminal access in cPanel (SSH/Shell).
April 2019: Improved the way in which server/network status messages are announced. They're now shown throughout the client area in the event of an issue.