Articles

 Can I move a product or service to another client account?

Yes. This is possible. To move forward with this, please contact us and let us know the email...

 Can I upgrade/downgrade my service?

Yes, you can upgrade or downgrade your service immediately at any time by following the below...

 How can I change my billing details?

You can change all of your account information by clicking here.

 How can I renew my service(s)?

You can renew your service(s) by paying the renewal invoice. These are automatically generated by...

 How do I cancel my service(s)?

You can cancel your service(s) via our billing portal.1) Click here to visit our services page2)...

 How does invoicing, suspensions & terminations work?

This article highlights how we handle the billing process. If you feel you will not be able to...

 I've lost or didn't receive my welcome email, help!

If you did not receive a welcome email or have lost your welcome email, don't panic, it can be...

 I’m going to be late paying my bill, what should I do?

Being late is just human, we all do it every so often. If you know you’re going to be late paying...

 Whitelisting Ethernet Servers' Emails

We will occasionally email you, primarily with invoice notifications and support ticket replies....