Articles
Can I upgrade/downgrade my service?
Yes, you can upgrade or downgrade your service immediately at any time by following the below...
How can I change my billing details?You can change all of your account information by clicking here.
How can I renew my service(s)?You can renew your service(s) by paying the renewal invoice. These are automatically generated by...
How do I cancel my service(s)?You can cancel your service(s) via our billing portal.1) Click here to visit our services page2)...
How does invoicing, suspensions & terminations work?This article highlights how we handle the billing process. If you feel you will not be able to...
How many confirmations do crypto payments require?We require 6 confirmations of Bitcoin/Ethereum payments before they are marked as Paid in our...
I've lost or didn't receive my welcome email, help!If you did not receive a welcome email or have lost your welcome email, don't panic, it can be...
I’m going to be late paying my bill, what should I do?Being late is just human, we all do it every so often. If you know you’re going to be late paying...
