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 Can I move a product or service to another client account?

Yes. This is possible. To move forward with this, please contact us and let us know the email address and client name of the client account you wish to transfer your service(s) to, as well as which...

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 Can I upgrade/downgrade my service?

Yes, you can upgrade or downgrade your service immediately at any time by following the below instructions:1) Click here to visit the services page2) Select the View Details button next to the...

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 How can I change my billing details?

You can change all of your account information by clicking here.

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 How can I renew my service(s)?

You can renew your service(s) by paying the renewal invoice. These are automatically generated by our system 14 (fourteen) days before the due date. An email notification will be sent, and all...

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 How do I cancel my service(s)?

You can cancel your service(s) via our billing portal.1) Click here to visit our services page2) Select the product/service that you wish to cancel3) Click on Request Cancellation

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 How does invoicing, suspensions & terminations work?

This article highlights how we handle the billing process. If you feel you will not be able to pay an invoice on time, or if you have any questions or concerns, please let us know, and we'll be...

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 I've lost or didn't receive my welcome email, help!

If you did not receive a welcome email or have lost your welcome email, don't panic, it can be retrieved! Firstly, click here to open a list of emails sent to youIf you ordered Web Hosting, the...

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 I’m going to be late paying my bill, what should I do?

Being late is just human, we all do it every so often. If you know you’re going to be late paying for your service(s), please contact us, and we’ll work with you. If you don’t contact us, we may...

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