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  Ticket Submission Guidelines

We ask that you help us to help you by being as detailed as possible when opening a ticket; the better the information you provide the faster we will be able to resolve your issue. Below are some tips:

   * If your website or service is down, include the domain name(s) or IP address(es), depending on if you have shared hosting or a VPS
   * Include any error messages that occur on-screen or are found in your error logs (TIP: search for `error_log` files)
   * Explain step-by-step how to reproduce the scenario or problem you are describing
   * If you think a screenshot would help, include one (or more)
   * State when the problem started and what changes were made immediately beforehand
   * Provide login details whenever possible as we often find having access leads to a faster resolution time