Always Fully Managed — and here to help you!

We do things differently to the average provider. You're in great hands.

Experienced administrators who love servers!

We believe that to be great at something, you've got to want to do it, and love doing it! This was true over 2,000 days ago when we signed up our first customer and remains true to this very day! We work hard at what we do and give our best into helping every customer, in the knowledge that:

Your success is our success. It's in our best interest to keep our customers happy!

Our team knows web hosting inside out, from setting up a XenForo forum to integrating an HTML + CSS website into a WordPress blog and managing virtualization platforms responsible for thousands of Linux servers to keeping industry-leading software (i.e. DirectAdmin) in check and running well at all times.

Our definition of fully managed

Each web hosting company will have its definition of "fully managed". This could vary from providing guidance on using DirectAdmin, all the way up to debugging website script error messages. It's only right that you know exactly what your money is being spent on. Below is a list of what's included, with every Managed Server:

  • 24/7/365 monitoring & restoration of failed services (i.e. Ping, SSH, MariaDB, Apache, named).
  • 24/7/365 unlimited technical support. We're always here and waiting to help, and we'll never charge you extra, no matter how much you contact us!
  • Secured to help keep nasty web threats, bots, and people, at bay.
  • Finely-tuned for your specific needs, ensuring that fast and reliable access is available day and night.
  • Assistance with making the most of all DirectAdmin's features.
  • Installation of any modules needed for your website(s) to work optimally, i.e. Apache, PHP, etc.
  • Assistance with installing and configuring website software, including (but not limited to!) WordPress, Joomla, and Magento.
  • Best-effort support for troubleshooting website software, i.e. error messages, SSL issues, slow page load times, etc.
  • Data migration from other servers running DirectAdmin, cPanel, Plesk, or InterWorx. This is (always) free and unlimited!
  • Restoration of backups. Accidentally deleted a file, or maybe an entire DirectAdmin account? No problem - we maintain backups of all your data.

Carefully prepared — each & every server

All fully managed services include additional Security Hardening, Optimization, and Anti-Spam tactics as shown below. This procedure is made up of years of research and is designed to ensure your websites run as they should do, without compromise.

Hardening & Security

  • Install ClamAV and Linux Malware Detect, with automatic daily scans + quarantine of malicious files
  • Move SSH to a non-default port
  • Require complex passwords when creating new accounts

  • Miscellaneous

  • Install ionCube (required by many scripts, including Softaculous)
  • Install Softaculous Premium (if selected during checkout)
  • Increase the maximum file size upload limit from 10 MB (default) to 1 GB
  • Ensure IP addresses are free of all blacklists (i.e. Spamhaus, Microsoft, etc)
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