We offer a 60-day money back guarantee on all of our services. Refunds will not be issued for those who violate our terms of service. License purchases and Domains are non-refundable. One (1) refund is available per person, and for the first order only. This includes any other customer accounts that you may have. Fully Managed VPS customers with DirectAdmin are also eligible for a full refund, minus the cost of a DirectAdmin license, which is billed at $7.00 per month. Bitcoin payments are not refundable to the gateway, though an Ethernet Servers Account Credit is an option.
If you would like a refund, please open a ticket with our accounting department.