Articles
"The WebSocket handshake failed" when using the cPanel Terminal
In the event that you receive an error message stating Error: The WebSocket handshake failed when...
Can I use DKIM on your shared hosting plans?
We use a third-party provider to handle outbound SMTP transactions - MailChannels:...
Do you offer MultiPHP?
MultiPHP is cPanel's properitory software that enables users to change their PHP version and...
Do you offer SSH/Shell access?
Yes! Jailed SSH access is available for all plans, at no extra cost.
Do you offer a website builder?
We offer two site builder options.
1) Sitejet, accessible via cPanel -> Domains -> Sitejet...
Do you offer an easy way to install scripts/software?
We certainly do! Our servers come equipped with the industry leading Softaculous script...
Full list of features
Below is a full list of all the options that will be available within your cPanel account...
How do I access cPanel, WHM and/or Webmail?
There are three separate login areas, consisting of cPanel, WHM, and Webmail.
cPanelThis is the...
How do I change my cPanel password?
If you've forgotten or lost your cPanel password, you may follow the below steps to reset it:1)...
How do I change my primary domain?
To change an account's primary/main domain for a shared hosting plan, please open a support...
How do I check (and change) my PHP version?
We offer PHP 5.6, 7.0, 7.1, 7.2, 7.3, 7.4, 8.0, 8.1, 8.2 and 8.3, which can be adjusted in...
How do I connect to FTP?
Firstly, you need to make sure you have an FTP client installed. We recommend using...
How do I create a cron job?
Creating a cron job is easily done via your cPanel control panel area. Once logged in to cPanel,...
How do I create a database?
You can create MySQL Databases via your cPanel account. There is an excellent guide on the...
How do I customize my PHP resource limits?
We offer the ability to customize your PHP settings, which includes the ability to change PHP...
How do I enable Redis or Memcached on my cPanel hosting account?
If you have an Ethernet Servers shared hosting plan and would like to enable Redis or Memcached,...
How do I enable a PHP module?
We offer the ability to customize your PHP settings, which includes the ability to enable/disable...
How do I find my account IP address?
If (for example), you're using third-party DNS/name servers (i.e. Cloudflare, ClouDNS, etc),...
How do I install an SSL certificate?
You may sometimes receive messages in your browser that include, but are not limited to:
"Your...
How do I redirect my domain to show https://www in the URL bar?
Let's say you have the domain ethernetservers.com and wish to have it automatically redirect to...
How do I secure my site?
These are some of the things we recommend you do to help secure your website.
1) Keep...
My site is being slow, what should I do?
If your website is being slow, we suggest doing the following:
– Try to access your domain...
My site is displaying errors, help!
Errors can appear on websites for a number of reasons. Usually, these issues are quick to...
Resource Limits
To provide a stable and high-performance hosting environment, each Shared Web Hosting account has...
What name servers should I use for my website?
The name servers vary depending on the server that your account is on. Please search your email...
