POSTED @ 23:45 GMT - November 1st: We are aware that New Jersey VPS Node "Raptor" is offline.
We're investigating.
No ETA for resolution at this time.
UPDATE @ 00:41 GMT - November 2nd: The data center are investigating this issue. We have been advised by them that "we are still investigating the issue to determine whether it is related to the blade server, chassis, backplane, or disks".
UPDATE @ 01:13 GMT - November 2nd: The data center are still investigating. At this stage, our best advise to customers would be to activate your disaster recovery plans and potentially spin up a server elsewhere as it may be quicker to get back online. We do have off-site backups available which we will look to restore on an alternative machine, if that is required, but we are hopeful that will not be required.
UPDATE @ 07:25 GMT - November 2nd: This issue was resolved a few hours ago (02:46 GMT). Per the data center: The node is back online. We have moved the blade to a different chassis slot, after which the drives were successfully detected. The server has booted successfully and is currently at the OS login prompt.
Engineers are investigating a network issue in Los Angeles: https://status.lstn.net/cms666pfo03m80rpaklkh6saf
UPDATE @ 18:08 GMT+1: The incident has been resolved.
Our upstream provider in Frankfurt has scheduled a maintenance window in order to upgrade the software image on the edge and core routers. The purpose of the maintenance is to deliver improved network performance, stability, and security.
The maintenance window to perform this work is scheduled for June 25, 2026 from 21:00 PM GMT+1 to June 26, 2026 03:00 AM GMT+1. During the maintenance, customers may experience brief periods of intermittent packet loss or additional latency as routes are migrated between redundant devices. We will take all possible measures to keep customer impact to an absolute minimum.
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